Under Alert Level 2 we will be servicing and repairing pellet fires and heat pumps.
Our priority will be to customers who have pellet fires that have broken down and need repair.
PLEASE NOTE: We are currently booking general servicing 4-5 weeks out. Breakdowns we can get to more quickly however we can guarantee same day service. We would recommend having a back up electric heater whilst we catch up with the back log of Alert Level 4 and Alert Level 3. We do not expect to catch up this back log until the end of winter so book your service as early as possible.
To request a service or repair please complete one of our online forms. This enables us to satisfy the Covid-19 Health and Safety rules for Alert Level 2.
Please be aware that to maximise our time we will be completing work in zones so you may have little choice around the day or time that we can service.
You will also need to pre-pay for the base charges (the service or repair base fee). Additional charges will need to be paid on the day (parts and extra labour not covered by the base fee). We will send you invoices with the payment instructions.
Eenergy Pellet Fire Club members get discounts on servicing, repairs and pellet fuel. To become a Club member you need to either buy a Pellet fire off Eenergy or get your Pellet fire serviced by Eenergy.
The first service is not at the discounted rate. You retain your membership by getting your Pellet fire serviced by Eenergy every 12 months.
Service (Club Member) $150
Service (Non-Club Member and 1st Service) $175
Repair Base Fee (Club Member) $100
Repair Base Fee (Non-Club Member) $125
Service and Repair Base Fee (Club Member) $200
Service and Repair (Non-Club Member) $225